Aer Lingus has apologized after the carrier cancelled all its flights from Dublin Airport to Europe and the UK on Saturday.
The airline was beset with technical issues at check-in with a total of 51 flights cancelled. Arrivals into Dublin were also affected. Customers whose flights did not take off can apply for refunds.
Those hoping to fly from the airport complained about a lack of information. Aer Lingus blamed a “major incident” with its UK-based network provider for the check-in problems.
Dublin Airport Authority brought in “additional staff” to facilitate Aer Lingus passengers in Terminal 2 of the airport.
In a statement the company said: “Aer Lingus seriously apologizes to customers for the severe disruption caused today by the unavailability of key systems for check-in, boarding and our website.
“The system outage was caused by a break in connectivity in services from a UK network provider.
“The break in connectivity has now been restored and we are taking steps to bring all of our systems back online.”
The airline said there were delays and reduced passenger numbers on its transatlantic services but that all flights were operating. However, RTÉ reported that Saturday evening’s Dublin to Boston and return journey had been cancelled “due to the knock-on effect of earlier delays."
“Any customer impacted by today’s disruption will be able to apply for a refund or change their travel plans, free of charge through Aerlingus.com.”
Customers were advised to come to Dublin Airport as normal on Sunday.
On Monday, the company said it was “operating a normal schedule today."
Back in May, long delays at Dublin Airport saw 1,400 people miss their flights. In June Aer Lingus cancelled 18 flights due to a spike in Covid among its staff. Covid was also blamed for 11 flights being cancelled by the airline in July.
Disruptions for passengers have come in two forms in recent months: Operational difficulties at Dublin Airport and operational difficulties for airlines, most notably Aer Lingus.
